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Affinity diagrams :: 2 of 2

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An example affinity diagramming exercise
The affinity diagramming process is a simple five steps, illustrated in the figures that follow. We're using the simple problem statement below as an example, so the idea shown in the various diagrams will reflect this kind of problem.

• What are the issues in implementing continuous improvement in public sector organisations?

Step 1
Generate the ideas
Copy the ideas onto the cards or Post-Its. Remember we're including facts, descriptions, issues, concepts, observations, etc under the rubric of the term "idea".

Step 2
Display the ideas
This is an initially random placement of the cards.

The purpose is simply to display the totality of ideas.

Step 3
Sort the ideas into related groups
Group the ideas by moving the cards independently.

Participants should go with their gut instincts.

If they disagree on the placement of a card, they are free to move it. The facilitator should remind them - if its necessary - that the process should be done in silence.

Step 4
Create header cards
Make sure that each header placed at the top of a group captures the essential link amongst all the ideas beneath it.

Make sure that the header clearly expresses the meaning of the grouping.

Step 5
Draw the finished affinity diagram
Make sure you write the problem statement at the top of the diagram.

Place a header card at the top of each group.

Allow the team - peers or other stakeholders - to review and discuss points for clarification.

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