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Ways, means, protocols

There are lots of different ways of doing user-centred design. Some of them are great. Some of them are pants. Here are some of the ones that I've found the most useful over the years.

Affinity diagramming	Brainstorming
Card sorting	Cognitive walkthrough
Competitor analysis	Content inventory
Context of use	Contextual inquiry
Diagramming	Eye-tracking
Heuristic evaluation	Interviews
Navigation stress test	Navigation modelling
Paper prototyping	Task analysis
User journeys	User testing