I help organsiations to better understand the needs of their customers, and design communications that meet those needs in more pleasing, enjoyable and effective ways.
This means I offer skills and services in the following four areas:
- Information architecture & experience modelling - across web, mobile and DTV platforms and including design and strategy, brand and identity development.
- Research, analysis and synthesis - of complex problems and solutions ranging freely across creative, design, technical, change and project management.
- Conceptual messaging - helping to craft and communicate key concepts more effectively for both internal and external audiences, and including the design and creative copywriting of reports, brochures, proposals, catalogues and other forms
of customer-focussed collateral.
- Facilitation - including research exercises, workshops and collaboration sessions intended to manage change and leverage the best from the existing talents within an organisation.
Most recently
I've been working with the immensely talented and highly professional bunch at Conchango on a variety of varously interesting things since September '07. My time there has been dominated by a truly huge project to re-design the Barclays online retail experience, but I've also more latterly had the opportunity to work on a broadband IPTV service for Setanta.
|
